FAQ
Frequently Asked Questions
How long does shipping take?
Shipping usually takes between 7–20 business days depending on your location.
Do you offer free shipping?
Yes, we offer FREE shipping on all orders delivered to the United States.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order anytime using our tracking page.
Can I cancel my order?
Orders can only be canceled within 6 hours of purchase. Once an order is processed or shipped, it cannot be canceled, and the customer must follow the return process after receiving the item.
What if my order is delayed?
Delays may happen due to shipping carriers, customs, or high demand. Please allow extra time before contacting support.
What if I receive a damaged or wrong item?
Please contact us promptly and provide photos or videos when requested. After verifying your claim, we will provide an appropriate remedy, which may include a replacement or refund. You will not be required to pay return shipping costs for items that arrive damaged, defective, or incorrect.
Do you accept returns?
Yes, we accept returns under certain conditions. Please check our Return & Refund Policy for full details.